When you have a mismatch or inconsistency with your emotional state, this is called emotional dissonance. Emotional dissonance is defined as the feeling experienced when you fake an emotion . There is a lack of harmony between your emotional display
Emotional dissonance occurs when expressed emotions are in conformity with organizational norms, but clash with true feelings (Rafaeli and Sutton, 1987). The ...
A feeling of unease due to inconsistency between the emotions one experiences and what one is expected to express. Published in Chapter: Impact of Workplace ...
The main purpose of this study is to investigate and to critically examine the link between emotional dissonance and employee well-being by drawing on a ...